Adrian Boylan, Head of ICT
Aziz brough to the council valuable experience in ICT service improvement and service management. In addition to handling a wide range of day-to-day ICT service issues, in an environment complicated by a mixture of outsourced and internal, part-decentralised provision. Aziz identified numerous areas for improvement and developed and implemented proposals to put these into effect.

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Nuneaton & Bedworth Borough Council

George Szymczak, Assistant Director
“Able to develop and introduce new ways of working quickly and his friendly but professional attitude helped to overcome some staff resistance to the change. He had full responsibility for implementing the shared service desk and making recommendations to change and improve the services. With this he produced a comprehensive set of documentation ranging from service desk call categories to Service Catalogues, Service Standards, Operational Level Agreements and Service Level Agreements. His approach was quietly and confidently professional and achieved excellent working relations with all IT staff affected by the change. His work was always on time and to a high professional standard that was required for this assignment.”

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Michelle Walker, ICT Operations Manager
“During the project Aziz spent time in both authorities investigating current practice and either suggesting modifications or complete changes to working practices in order for the project to be successful. The project had a tight timescale but was delivered relatively on time (only one week delay due to failure of supplier). Aziz is personable and integrated into the teams very quickly. His communication skills and written output excellent and he communicated at all levels within our organisations.”

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Manish Verma, ITIL Process Consultant
Excellent knowledge of ITIL, highly knowledgeable on the subject of IT service management & Operations. Very down to earth consultant and very result oriented

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Bilal Tabassum, Business Solutions Manager
Aziz is an impressive talent who brought a Process and Service Improvement mind set to the department while keeping a common sense approach to implementation which delivered results to the organisation

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Ingersoll Rand

Jim Falvey, I.T. Systems Support
Aziz has an in depth knowledge of Service Desk Management from ITIL Functionality through Change Management Structure to Reporting and Analysis of the stored details. He is also adept at advising on and resolving third line support requests where required. On a personal note, Aziz is a conscientious worker and an approachable and helpful man with a good sense of humour

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Jackie Nock, Head of First line Support
Aziz was the technical architect for our assyst implementation in 2004. He led on the design and build of our incident, problem and change management installation. The work was completed on time and budget, for which Aziz played a fundamental part. He was the project manager for our second phase of assyst implementation, which was to implement our asset management components within assyst. Again, this was completed on time and to budget

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Christopher Eckersley, Service Desk Manager
The work carried out by Aziz was exemplary. Aziz was committed, helpful, tenacious and professional at all times. Aziz was continually looking at better ways of implementing required functions, processes and procedures. He always discussed and explained the systems being implemented in order to facilitate greater understanding of the technology.

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Matt Nock, Programme Manager
Aziz was the lead developer for the implementation of incident, problem and change management within the Enviroment Agencys Assyst application. He subsequently took up the role of assyst project manager when the Environment Agency implemented configuration management and release management.

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Northcliffe Media

Dawn Luck, Service Desk Manager
Very good results from Aziz. Worked well with the team and I, and produced excellent results in whatever task was provided to him. Would really recommend or hire him again if needed. Top qualities: Great Results, Personable, High Integrity