Testimonials


Head of ICT, London Borough of Richmond upon Thames
"brought to the council valuable experience in ICT service improvement and service management. In addition to handling a wide range of day-to-day ICT service issues, in an environment complicated by a mixture of outsourced and internal, part-decentralised provision. Aziz identified numerous areas for improvement and developed and implemented proposals to put these into effect."

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Assistant Director, Nuneaton and Bedworth Borough Council
"Able to develop and introduce new ways of working quickly and his friendly but professional attitude helped to overcome some staff resistance to the change. He had full responsibility for implementing the shared service desk and making recommendations to change and improve the services. With this he produced a comprehensive set of documentation ranging from service desk call categories to Service Catalogues, Service Standards, Operational Level Agreements and Service Level Agreements. His approach was quietly and confidently professional and achieved excellent working relations with all IT staff affected by the change. His work was always on time and to a high professional standard that was required for this assignment."

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ICT Operations Manager, Rugby Borough Council
"During the project Aziz spent time in both authorities investigating current practice and either suggesting modifications or complete changes to working practices in order for the project to be successful. The project had a tight timescale but was delivered relatively on time (only one week delay due to failure of supplier). Aziz is personable and integrated into the teams very quickly. His communication skills and written output excellent and he communicated at all levels within our organisations."

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ITIL Process Consultant, Serco
Excellent knowledge of ITIL, highly knowledgeable on the subject of IT service management & Operations. Very down to earth consultant and very result oriented

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ICT Director, Your Housing Group
“brought many new ideas to the management teamed and has successfully worked with the service desk members to trial different ways of working. The end result is a high performing team, operating ‘as one’, with improved customer service levels and a structure which every team member supports.”

 

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