Our Services

We have developed a range of cost effective services appropriate for small, medium and large corporate sized businesses. We also appreciate that your requirements are unique and differ from those of others. Hence, our solutions are not “off the shelf”, but are tailored precisely to your needs. With our service desk consultancy service, we review your business goals and your current first line support infrastructures. Working closely with your key people, our consultants ensure that proposed solutions meet their needs, and produce project plans that focus on achieving your business goals in a timely and practical manner.

Our service desk specialists deliver fast, effective service, ultimately producing significant improvements in your IT service desk support, and we always ensure we are on track to meeting your goals and KPIs. Quality is key, so we operate to a high level of service and conduct regular performance reviews to ensure our service continues to meet your needs. Tailored precisely to your business needs, our services are designed to take the stress and hassle out of your service desk

Our services include:

ITSM Design Services

  • New Service Desk Design & Implementation
  • Service Catalogue Design
  • Process Development

ITSM Improvement Services

  • Service Improvements
  • Performance improvements
  • Process Reengineering

ITSM Transformation Services

  • Transitions
  • Mergers
  • Consolidations
  • Migrations

ITSM Software Services

  • Assyst ITSM Software
  • Improve & Re-design exisiting software

 

ITSM Training Services

  • Online Training Courses
  • CBT Training Courses

Web Design Services

  • Website Design
  • Website Development

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Copyright © 2011. DeskSuccess is a trading name for Specialist IT Service Management Limited (www.sitsm.co.uk) Registered in England No: 6370568